Privacy Policy
Call Kite is designed to operate primarily on your own device without transmitting your customer data to our systems. We are committed to protecting your privacy and collecting as little personal information as possible.
Introduction
Welcome to Call Kite. Call Kite is a mobile application developed by RB Services to help self-employed professionals and small businesses recover missed customer enquiries by organising missed calls, callback reminders and customer interactions. We are committed to protecting your privacy and designing our products to collect as little personal information as possible. This Privacy Policy explains what information Call Kite uses, how it is stored, and your rights in relation to that information.
About Us
Call Kite is owned and operated by RB Services, United Kingdom. For privacy enquiries please contact: [email protected]
Scope
This Privacy Policy applies to: the Call Kite Android application; the Call Kite website (when launched); and customer support relating to Call Kite.
Information Stored by the App
Business Profile
Call Kite stores information you choose to enter, including: business name, business telephone number, preferred callback settings, SMS templates, notification preferences, and subscription status (where applicable). This information is stored locally on your device.
Customer Enquiries
When you create or manage customer enquiries, Call Kite may store: telephone numbers, customer names (if entered), notes, callback status, estimated job value, actual job value, missed call history, and enquiry outcomes. This information remains stored on your own device. RB Services does not routinely receive, store or access this information.
Android Missed Call Detection
If you choose to grant Android phone permissions, Call Kite can detect missed incoming calls in order to create callback reminders and customer enquiries. Call Kite only accesses information required for this purpose. Call Kite does not record or listen to telephone conversations, access call audio, upload your call history, upload your contacts, or upload customer telephone numbers. Permission can be withdrawn at any time within Android Settings.
Device Information
Where required for app functionality or diagnostics, Call Kite may access limited technical information such as Android version, device model, and installed app version. This information is used only for compatibility and troubleshooting purposes.
How Your Information Is Used
Information stored within Call Kite is used solely to: detect missed customer calls (with permission), create callback reminders, organise customer enquiries, generate dashboard statistics, produce reports, and help you manage customer enquiries more effectively. Customer information is not used for advertising or marketing by RB Services.
Local Storage
Call Kite has been designed as an offline-first application. At the time of publication: all business and customer information is stored locally on your Android device; Call Kite does not provide cloud synchronisation; and customer information is not routinely transmitted to RB Services. Call Kite uses Android's secure application storage together with SharedPreferences and JSON serialisation to store information on your device.
Privacy by Design
Privacy has been built into the design of Call Kite. Our approach includes: customer information remains on your device; no customer information is uploaded to our servers; no online account is required to use the app (unless introduced in future versions); only the minimum Android permissions necessary are requested; and Call Kite never records or monitors telephone conversations. Our aim is to provide useful business tools while minimising the collection and processing of personal information.
Sharing Information
RB Services does not sell your personal information. Because Call Kite stores customer information locally on your own device, RB Services does not routinely receive or process customer information. If future versions introduce optional cloud services, this Privacy Policy will be updated before those services become available.
Your Responsibilities
If you use Call Kite to store information relating to your customers, you remain responsible for complying with applicable data protection legislation, including UK GDPR where relevant. This includes ensuring you have a lawful basis for processing customer information.
Data Controller
Where you store customer information within Call Kite: you (or your business) are generally the Data Controller for that information; and RB Services provides software that stores your information locally on your own device. As customer information is not routinely transmitted to RB Services, we do not ordinarily act as a processor of your customer data.
Data Security
Call Kite stores information within Android's application storage. While reasonable security measures are used within the application, no software can guarantee complete protection against every possible security risk. Users are responsible for: keeping their device secure; using a screen lock or biometric authentication where available; and keeping Android up to date.
Backups
Because Call Kite stores information locally, users are responsible for ensuring their device is backed up if they wish to protect against data loss. RB Services cannot recover information lost due to device failure, theft, damage, factory reset, or accidental deletion.
Children's Privacy
Call Kite is intended for business users aged 18 years or over. It is not designed for children.
Changes to this Policy
We may update this Privacy Policy from time to time. Where significant changes are made, users will be notified through the application or other appropriate means.
Contact
For privacy enquiries please contact RB Services by email at [email protected].
This policy may be updated as the app evolves. Where significant changes are made, users will be notified through the application or other appropriate means.